From a conversation to an appointment request.

Start with the services you actually offer

Enable Services and Appointments together with Customers, then add the active services customers can request. Set each service’s name, description, price, and duration in the portal. The assistant looks up that catalog before saving a request.

Keep your business timezone and opening-hour instructions accurate. The assistant interprets requested dates and times in that timezone and asks for clarification when details are incomplete.

Collect the details in the conversation

When a customer explicitly asks to book, the assistant collects the service, name, reason for the visit, preferred date and time, and the contact details needed to identify the request. Website chat asks for a phone number with country code.

• The service must exist and be active in your catalog.
• The customer must provide the required booking details.
• A successful save creates an appointment the team can see in the portal.

Your team confirms the appointment

A saved appointment starts as Scheduled and waits for staff confirmation. Your team can review it, confirm it, reschedule it, or cancel it in the portal. With Leads enabled, the saved appointment can also connect the enquiry to a customer record.

stilltyping does not check a live staff calendar or reserve an exclusive slot. Review availability before confirming. Changes to an existing appointment are handled by your team in the portal.

Get started with appointment requests

1. Request Services and Appointments with Customers for your workspace.
2. Configure services, your business timezone, and booking instructions.
3. Test a request, then review and confirm it from the Appointments page.

Common questions